Customer Care
Last updated September 30, 2026. This policy explains how ASCEND handles returns, damaged orders, and refunds.
Return Window
Unopened, unused products may be eligible for return within 14 days of delivery. Products must remain sealed in their original packaging.
Opened Products
For quality and safety reasons, opened products are not eligible for return or refund unless the order arrived damaged, defective, or incorrect.
Damaged or Incorrect Orders
If an order arrives damaged or incorrect, contact ASCEND support through the Contact page within 7 days of delivery. Include the order number, photos, and a brief description so we can review the issue.
Refund Timing
Approved refunds are returned to the original payment method when possible. Processing times depend on the payment provider and customer bank.
Exclusions
Shipping fees, promotional items, and free gifts may be excluded from refunds unless required by law or unless ASCEND made an order error.